Question 1

What are the different types of orders?

Accepted Answer

PICK UP ORDERS  (at our kitchen, no minimum required)
DELIVERY AND SET UP (our staff will bring the food to you, set it up and leave prior to the party starting)
FULL SERVICE EVENTS STAFFED EVENTS  (our staff stays to assist with your event)

Question 2

How do I place an order?

Accepted Answer

Feel free to send an email to:  waterfallcatering@verizon.net or give us a call at 412-867-9196

Question 3

What's the order process?

Accepted Answer

In order to assure date availability, call us as soon as you have your event date.  Even without your specific order details, we can reserve the date for you.  A date hold deposit is typically $100.  You will need to finalize your guest count & menu 7-10 days prior to your event.  Large events may require more time.  (PLEASE REFER TO YOUR ORDER CONFIRMATION PAPERWORK FOR EXACT DATE REQUIREMENTS)

Question 4

Can I change my order?

Accepted Answer

TYPICALLY, you can make any changes to your guest count or menu 7-10 days prior to your event - BUT THIS MAY VARY based on event size or special-order requirements. Please refer to your order confirmation for details pertaining to your particular event.

Question 5

What's the cancellation policy?

Accepted Answer

Cancellations on corporate orders must be made 48 hours prior to delivery or pickup time.  Cancellations on social events with less than 50 guests must be made 14 days prior to your event.  ANY order with over 50 guests must be cancelled 30 days in advance.  Orders not meeting cancellation requirements are subject to full charges & no refund or credits will be issued.  ALL Deposits are non-refundable.

Question 6

How do I make a payment?

Accepted Answer

We use an online payment system that allows you to pay online directly through your invoice.  You can always pay by check in advance of your event as well.

Question 7

What types of events do you cater?

Accepted Answer

The real question is.....what type of event DON'T we cater?  
We handle corporate office breakfasts/lunches, showers, retirements, birthdays, family reunions, funeral lunches and weddings.  We cater events from 30 to 1,000 guests.

Question 8

Are you insured?

Accepted Answer

YES, we are fully insured with general liability, auto liability and worker’s  compensation insurance.  A certificate of insurance, with your venue listed as an additional  insured, can be provided upon request.   We highly recommend purchasing your own one-day special event insurance policy if you are renting a venue.  This will provide additional financial protection from event cancellation and liability resulting from damages/ and or injuries caused by guests at your event.

Question 9

Do you provide alcohol?

Accepted Answer

We do NOT provide or serve alcohol.  We highly recommend working with a fully insured bartender.  
Our preferred bartending service is:  Steel Town Bartending (412) 218-1055  
Mobile Bartending Service Southwestern, PA - SteelTown Bar Services

Question 10

My group is tax exempt, what do you need from me?

Accepted Answer

Non-profit groups must provide a copy of the tax exempt form in advance to have the sales tax removed from your invoice.

Question 11

Do you rent linen or china?

Accepted Answer

We can definitely help with referrals for additional rental items like linens, china, tables, chairs or tents.

Question 12

Do you have staff to stay and help with my party?

Accepted Answer

YES!  We have serving staff that can stay and help with your event.  Serving staff fees start at $35 per hour

Frequently Asked Questions (FAQs)