Frequently Asked Questions (FAQs)

PICK UP ORDERS (at our kitchen, no minimum required) DELIVERY AND SET UP (our staff will bring the food to you, set it up and leave prior to the party starting) FULL SERVICE EVENTS STAFFED EVENTS (our staff stays to assist with your event)

You can simply fill out the "request an order form" and we will reach out to you. Feel free to send an email to: waterfallcatering@verizon.net or give us a call at 412-867-9196

In order to assure date availability, call us as soon as you have your event date. Even without your specific order details, we can reserve the date for you. A date hold deposit is typically $100. We don't require your final guest count & confirmed menu until 7-10 days prior to your event - that's when you receive your final bill and make your payment.

You can make any changes to your guest count or menu up to 7 days prior to your event.

Cancellations on corporate orders must be made 24 hours prior to delivery or pickup time. Cancellations on social events with less than 50 guests must be made 7 days prior to your event. ANY order with over 50 guests must be cancelled 30 days in advance. Orders not meeting cancellation requirements are subject to full charges & no refund or credits will be issued. ALL Deposits are non-refundable.

We use an online payment system that allows you to pay online directly through your invoice. You can always pay by check in advance of your event as well.

The real question is.....what type of event DON'T we cater? We handle corporate office breakfasts/lunches, showers, retirements, birthdays, family reunions, funeral lunches and weddings. We cater events from 30 to 1,000 guests.

YES, we are fully insured with general liability, auto liability and worker’s compensation insurance. A certificate of insurance, with your venue listed as an additional insured, can be provided upon request. We highly recommend purchasing your own one-day special event insurance policy if you are renting a venue. This will provide additional financial protection from event cancellation and liability resulting from damages/ and or injuries caused by guests at your event.

We do NOT provide or serve alcohol. We highly recommend working with a fully insured bartender. Our preferred bartending service is: Steel Town Bartending (412) 218-1055 Mobile Bartending Service Southwestern, PA - SteelTown Bar Services

Non-profit groups must provide a copy of the tax exempt form in advance to have the sales tax removed from your invoice.

We can definitely help with referrals for additional rental items like linens, china, tables, chairs or tents.

YES! We have serving staff that can stay and help with your event. Serving staff fees start at $35 per hour

Typically we deliver within 30-40 miles of our kitchen in Robinson Township. On occasion, we do offer delivery outside of our area, based on availability. We do travel to downtown Pittsburgh and Southpointe for our corporate offices on a daily basis.

Corporate delivery fees start at $25 for weekday events, social delivery fees start at $50 for evening/weekend events. These fees may increase depending on distance, difficulty or size of order requiring additional staff. Driver gratuity is not added to your bill and at your discretion.

Yes, depending on our availability, we will deliver breakfasts, lunches, dinners and appetizer events. We do ask that you allow a 30 minute window prior to your requested delivery time. We are closed most major holidays (Christmas Day, New Years Day, Thanksgiving, Easter)

We have many items that are loved by our customers, but we do hear AWESOME feedback on these items: Crispy Lemon Parmesan Chicken Baked Salmon Grilled Wrap Sandwiches Crustless Quiche Homemade Potato Chips Chocolate Dipped Strawberry Trays

When ordering from our social or corporate menus, expect to receive a full package. Sides, salads, fresh rolls, disposable plates, silverware packets and all condiments (like salad dressing & butter are included) When ordering from our Ala Carte party pan menu - expect to receive food only - no party supplies or condiments.

Children 10 and under are charged at 50% of the adult cost.

YES! We do have great options for Gluten Free, Vegetarian and Vegan Guests. If you have guests with specific allergy concerns, we are always happy to pack an individual allergy free box for your guest.